Selloverse values customer satisfaction and strives to provide the best shopping experience possible. However, refunds are only applicable for products sold directly by Selloverse. If you purchased an item sold on Selloverse, you may receive a refund by our standard return policy. To initiate a refund for a product sold directly through Selloverse, contact our customer service team with your order details and proof of purchase. Our team will guide you through the process and ensure your request is processed promptly.
It's important to note that return policies may differ for items sold by other sellers on our platform. These sellers operate independently and set their own return policies. Selloverse has no control over these policies. Therefore, it's your responsibility to review the refund policy provided by the seller before making the purchase. If you need to request a refund for an item sold by another seller, you must contact that seller directly. The seller will review your request and make a decision based on its policies and guidelines.
Moreover, if you find a damaged product, notify the dealer immediately. It is entirely up to the seller to accept the return and issue a refund for a damaged product. The seller will evaluate the situation and determine the appropriate course of action. Selloverse recommends documenting the damage with photos and detailed descriptions to help the seller evaluate it. Depending on their policy, the seller may offer a replacement, repair, or refund.
Please be aware:
Claims for damage caused by Courier services must be reported within 24 hours of receipt. Claims made after this period will not be accepted.
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